Each order is a custom work of art printed just for you. As such, all sales are considered final. I do not issue refunds but I am committed to making sure you are completely satisfied with your purchase. I typically provide a free replacement print to address damaged or otherwise unsatisfactory prints.
If you are unsatisfied with your print, please contact me by responding to your order confirmation email. If your order was damaged during shipping you must contact me within 7 days of receipt of your order so that a claim against the shipper can be made within the required timeframe. Otherwise, unsatisfactory prints can be replaced up to 30 days from the date of receipt of the item.
To initiate a replacement, respond to your order confirmation email. Make sure your order number is included and also attach photographs of the issue at hand. If your items arrived damaged, please keep all packaging and contents. Make sure to send 2 or 3 photographs clearly indicating the problem on the product as well as the shipping packaging. Please open and handle your print order with care to avoid damage post-delivery. I am unable to provide replacements for prints that are damaged after delivery.
Once a replacement is authorized, I will do everything I can to get it out the door as soon as possible. For custom framed pieces, timing of replacement will depend on the extent of damage done. Please allow up to 45 days for production and shipping of custom-framed replacements. It can take up to 21 days for production and shipping of replacements for all other types of prints (metal, canvas, photographic paper). You will receive a new order confirmation email as well as a shipping notification with tracking for your replacement print.